The Customer Feedback shown below was passed on to us via the Online Survey Comments
from the "Motor Industry Code of Practice
for Service and Repair" website (click on this link)
Subscriber: Top Marques Garage . . . . Subscriber no: 3747
This garage is by far the best in Hitchin.
The team are so welcoming and friendly and any work is carried out within timescales set. I have never had a single complaint about any aspect of the work they have carried out for me. They have completed MOTs on my car, services, diagnostic testing and fitted a new exhaust and gear rods. I also always use them for new tyres as they are competitively priced and I feel completely reassured that everything they do will be to the highest standard. Their waiting area is first class and they always strive to supply a courtesy car. I cannot rave about Top Marques enough. They are amazing.
For the past 5 years I have used Top Marques, and their customer service and standard of work has been exemplary. It's easy to book your car in, they explain work prior to carrying it out to ensure you are kept informed and they are always happy to talk through issues and give recommendations of other businesses/competitors if they themselves can't do the work.
When your car is ready they call and send a text message, which is ideal when you're busy and can't ring back straight away. Most importantly however is the fact they are trustworthy. Whether you're talking to the receptionist, a mechanic or the boss, you get the same level of attention - and they always remember your name!
Best of all though is they now have this awesome little room full of kids toys, which my boy Charlie loves, along with a huge flatscreen TV where I can sit and either watch my MOT happening or alternatively Jeremey Kyle berating some poor sap for sleeping with his mother's best friend's daughter's dog. What's not to like!?
Lovely people, great service, sensible prices. You can't ask much more from your local garage to be fair.
This garage is wonderful - everyone listens to the customer. Explanations of the work are always clear, nothing extraneous is ever done, and they always get back to me when they say they will. Also, my car never has dirty marks or greasy handprints left by the engineers. Prices seem very fair.
Thank you Top Marques, and three cheers to you for the future.
I recommend this garage to all my friends - everyone there is helpful, friendly, and they never talk down to me.
Car is always returned clean and working beautifully. Their advice is always freely given if I need it.
I would, and have, recommended the garage to others. Always a friendly and efficient service given by all. Unlike many garages I am never made to feel patronised and I believe all works carried out have been good value for money.
A very Professional Outfit.
First Class service. They also remember my name, although I don't go in very often! All the staff are very polite, eager to help and willing to explain anything I ask.
In over 40 years of driving Top Marques is by far the best garage for servicing and cost I have ever used.
I always recommend my garage to my friends!
I would highly recommend this garage.As a female, some garages have the attitude that they can blind you with technical jargon. With this garage you get "exactly what it says on the tin". I never feel they are trying to "con" money out of me as they always ensure that you get your money's worth out of each part before they carry out the repair/replacement.
The level of service provided by Top Marques is unbeatable. In over 50 years of motoring at last I have found a company where I can rely on excellent quality of performance in all departments. I am completely confident that I am not being ripped off on price or things are being done that need not have been done just to increase the end invoice. The personal service is something that I have never had from a garage before. As soon as I make contact I know that all the staff know who I am and provide the best possible and friendly service. I cannot praise them enough. I just wish other organisations could do the same.
Once again Top Marques were brilliant - they warned me some months ago that the timing belt would be due to be changed, conveniently made the appointment by email, booked it in for my first choice of time/date, finished the work when they said they would, provided a courtesy car and reminded my husband to collect our son after he collected the car - talk about all-inclusive service!
I travel 58 miles to use this garage as I have complete confidence in their work and their customer service is excellent.
Unfailingly efficient, honest and friendly.
Always a pleasure to deal with. Free courtesy car provided. Never feel that I am being "ripped off" in any way.This is how a car repair business should be with old fashioned standards and service brought up to date for the 21st century.
I have been using this company for years. They offer a first class service and are always friendly and professional. Moreover, as a woman driver, I am quite cynical about garages (having run the gauntlet over the years of rip-off establishments). You won't be disappointed at Top Marques. I am 100% confident in the quality of their work and I know when Mark is going through the invoice with me, pointing out in detail the work carried out - they have actually done it! If you have never been to them before, give them a try. You, I am sure, will become a long term satisfied customer like me.
P.S. I travel from Bedfordshire to have my car looked after by them.
I have been using this garage since 2005. I am always completely confident that the work carried out will be to a high standard, completed promptly and with an explanation of how the car is running and what I need to do to maintain it. They are always helpful if I telephone for advice about the car.
In addition to any work they need to do to the car they help me with small additional things such as replacing lights and tyres which I find difficult to do using the handbook and gaining access to the various parts on the car.
As my job involves driving for work everyday I value the prompt and efficient service I get from the staff at Top Marques and the kindness of staff
Personal and pleasant people with a proactive and positive attitude towards their work, helpful and supportive and they clean your car for you!
Top Marques was recommended to me by my next door neighbour - word of mouth is always a good advertisement in my opinion. Reception staff are brilliant, work is always timely & good quality, never been disappointed!
In my 18 years of driving this is the friendliest, most helpful garage I've had the pleasure to do business with. The staff are always very friendly, helpful and straightfoward.
Over the long period of years that I have driven and consequently experienced many many types of garage repair service, including main dealer franchises, I have never before experienced the quality and efficiency shown by 'Top Marques' of Hitchin. The experience was quite honestly a revelation and goes a long way to restoring my faith in British workmanship. They are emphatically one of the best car repairers, if not the best, that I have ever encountered in over 45 years of driving experience. From the above, you may quite rightly deduce that Top Marques of Hitchin have won myself and my family and friends as life long customers.
This incredible service started from my first initial telephone call to them and finished as we left their premises. It is so encouraging to find this quality of service from any UK business, let alone garage repair shops that normally enjoy a very bad reputation. When arriving at their premises and I have never met any of them before (My wife has) it is almost like talking to an old friend. This feeling emanated from all of the staff, with particular reference to the Manager/Receptionist and the owner himself.
Should my compliments sound too flowery and contrived, then I apologise, for I found them to be quite astounding and certainly very refreshing.
An excellent garage that my family have been using for years which I would highly recommend.
Efficient, friendly and very pleasant staff. service provided was very good, car returned in a timely manner, and cleaned on the inside too! all in all a very good service, and a garage i will be highly recommending!
The team are always very polite and explain repairs and service in a clear way,
without being patronising to me as a woman! They have always been very helpful and I have recommended to my friends.
Nothing but praise The best garage I've ever used.
Thought it would be expensive because it's so smart and conveniently located, but every time
the prices are very reasonable and work kept to a minimum.
The first garage where I don't worry about getting overcharged because I'm a woman - very refreshing! Everyone working there is friendly and helpful at all times... I couldn't recommend Top Marques more highly.
When I've needed work done urgently, at short notice, they have always been able to find the time. for which I am very grateful!
I have used this garage for three years now for two cars and although not cheap the work is carried out to a very high standard by a very professional organisation
Good garage to deal with and as a woman I don't feel intimidated or patronised by them, which is refreshing.
The work was carried out speedily and I was kept informed during the process.
Excellent service. I would recommend this garage to anyone.
Would definitely use again and have already recommended to others.
I have used this garage for several years as, do my wife and daughter, and have always been totally satisfied with their work and excellent customer attitude.
Well trained staff, clean and tidy premises. All in all a pleasant experience.
Top Marques Hitchin is a fantastic Garage. Very friendly, accommodating, reliable and trustworthy.
Work is carried out promptly, to a very high standard and the staff are happy to explain/discuss any repairs. I have recommended this garage to friends and family and will continue to do so.
I feel as though I am being dealt a fair and honest quote for works being carried out. Thank you.
Excellent garage, been going here for many years and would never hesitate to recommend them to others. Excellent value for money and made us feel we were expected to become customers for the long term, rather than getting ripped off by some get-rich-quick merchants. Nice folk to talk to and felt comfortable trusting them.
I have used Top Marques Garage for the last 8 years and three vehicles. Rover 414. Ford Focus 1.8LX and now a Citroen C8. I have always found the standard of service is exceptional in every way and the staff polite and very professional.
Speedy, friendly and professional company which I will be pleased to recommend. Will use for next service if convenient.
Very friendly atmosphere. Clean and tidy reception and waiting area. Staff give confidence in the work to be carried out. I thought the level of service was excellent. I will certainly be using them again .
This garage is how all garages should be. Friendly, honest people who aren't trying to rip you off and who supply excellent workmanship. It has been such a pleasure to do business with Top Marques.
A very well run small business giving great value for money. Workmanship is first class. I have been using Top Marques for over 5 years now and have recommended them to at least 8 friends who now also use them.
I have used Top Marques for this MOT and a service earlier this year, having had them recommended to me by a couple of contacts. They are extremely courteous and friendly and give good advice. Whilst they may not be the cheapest they certainly seem to do a good job and I do not feel in any way sold short. I shall continue to use them and am happy to recommend them to others.
My family has used this garage for a number of years and always find the service excellent.
I booked an MOT after finding their website and being impressed by their professionalism.
All the staff I met were very friendly and helpful, and being a woman, not at all patronising. I will definitely use this garage again.
This is one of the best garages I have used. very fair and can be trusted. An excellent independent garage providing a very high level of customer care and service.
I thoroughly recommend this garage to anyone looking for value for money and peace of mind in an industry where it can be difficult to find a garage open to such honesty and integrity. I have seldom come across such amazingly good service in dealing with my requirements and completing my repair in a totally professional manner. Would that all customer service could be this good.
The people at the garage went above and beyond the call of duty. They were aware we were going away and needed the car so pushed to make sure work was finished on time. What most impressed me though was that, as we would be without a car for 2 days, they were kind enough to give us a courtesy car which was such a help. I really can't praise them enough for an all round excellent service.
Superb garage. Have used for 6 years without complaint. Very reliable. Extremely polite. They understand the ethos of customer service.
Have and will recommend to friends and family.
Excellent customer service. Very helpful and polite staff.
Would definitely recommend this garage, I have used Top Marques Garage
for the last six years and they have never let me down!